Customer service

Add stocked items to your cart and check out. Checkout is open to approved trade accounts, so register first if you have not already. For anything not priced on site, for volume pricing, or for items we source to order, send a quote request instead and our team comes back with a quotation.

Both sit behind an approved account. Registering creates the account; approval is a manual check by our team that you are buying for a business. Until it clears, you can browse the full catalogue and build a cart, and you will be pointed at your account page when you try to check out.

Use Request a Quote from the header, or the quote button on any product. Tell us the items, quantities and where they are going; the more of the specification you give us, the closer the first quotation lands.

Every quotation we issue against your account appears under Quotations in your customer portal, alongside the request that produced it, so you are not searching your inbox for the latest version.

Two warehouses. Our Laguna warehouse in San Pedro serves Luzon, and our Davao head office serves Mindanao and the eastern Visayas. Your order ships from whichever one serves your address, which is why transit times differ across the country.

It depends on the destination. Set your delivery location from the header — the "Deliver to" control at the top of any page — and product pages will show the estimate for that postal code. Items we source to order carry their own lead time, quoted with the item.

Contact us before sending anything back, with your order number and what is wrong. We will confirm whether the item is returnable and how to get it to the right warehouse. Goods returned without being agreed first can be refused at our door.

Unused stock items in their original packaging, and anything that arrived damaged, faulty or not as ordered. Items sourced to your specification, cut to length or brought in specially are not returnable once the supplier has shipped them.

Not on the website — we take no card details online. Placing an order sends it to our team, who confirm it and invoice you; the accepted methods and the account to pay into are on that invoice. Please always pay against the current invoice rather than details held from an older job.

Terms are set per account by our finance team. Ask your account contact, or write to info@uitph.com, and we will tell you what your account is set up for.

Register with your business details and verify your email. Our team then reviews the account — this is the approval step that unlocks pricing, quote requests and checkout.

Use the forgotten-password link on the sign-in page. It emails you a reset link. If the email does not arrive within a few minutes, check your spam folder before asking us to resend it.

Stock status is shown on the product page, and you can filter the catalogue to stocked lines only. Stock moves during the day, so our team reconfirms availability when they acknowledge your order.

The specification. Photographs are representative — a fitting may be shown in one size across a range, and packaging changes without notice. If the two disagree, ask us before ordering and we will confirm exactly what ships.

Search by product name, code or brand from the bar at the top of any page. If you already have a list of item numbers, the quote request form takes them all at once — type them into the bulk grid or upload the CSV template, and each row resolves to a product as you go.

Current versions of Chrome, Edge, Firefox and Safari, on desktop and mobile. If something looks wrong on a supported browser, tell us what you were doing and we will fix it.